Store Policy

ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES.

Returns/Exchanges are only accepted for any of these occurrences:

• We Do Not refund shipping and handling.
• All shipping costs associated with any return or exchange will be the responsibility of the customer. We do not refund shipping costs.
• A 15% Re-Stocking fee will charged for all returns. 
• Received incorrect or defective item(s).
• Did not receive ordered item(s).

You must contact us within 10 days of delivery date.

All returns/exchanges are subject to approval.

If you have any questions or concerns, feel free to contact us.

Customer Service Hours: Monday - Thursday, 10AM - 6PM | Friday, 10AM - 3PM PT
Email: info@illestglobal.com