Store Policy

ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES.

Returns/Exchanges are only accepted for any of these occurrences:

  • We Do Not refund shipping and handling.
  • All shipping costs associated with any return or exchange will be the responsibility of the customer. We do not refund shipping costs.
  • A 15% Re-Stocking fee will charged for all returns. 
  • Received incorrect or defective item(s).
  • Did not receive ordered item(s).

You must contact us within 10 days of delivery date.

All returns/exchanges are subject to approval.

If you have any questions or concerns, feel free to contact us.

Customer Service HoursMonday - Thursday, 10AM - 6PM | Friday, 10AM - 3PM PT
Phone: (650) 342-3282
Email: CustomerService(at)fatlace.com

Return Address:

Illest
800 South Amphlett Blvd
San Mateo, CA 94402